Shipping policy

The Premium Shisha is operated by Jai Samadhi Pty Ltd.

By placing an order you agree to this Policy. Nothing in this Policy limits your rights under the Australian Consumer Law.

1. Dispatch

  • Orders placed before 2:00 pm AET on a business day are usually dispatched the same day.
  • Orders placed after 2:00 pm, on a weekend, or on a Victorian public holiday are dispatched the next business day.
  • Orders containing shisha tobacco are checked against photo identification before a first order is sent. Dispatch is held until that check is complete.
  • Address clarification may also delay dispatch.
  • During peak periods processing may take longer. We will contact you if there is a material delay.

2. Where we deliver

We deliver within Australia. We do not ship internationally.

3. Delivery options and cost

  • Standard shipping: $9.95 on every order.
  • Express shipping: $14.95 for orders under 3 kg, and $24.95 for orders from 3 kg to 5 kg. Orders over 5 kg are sent by standard shipping only.
  • Delivery timeframes are estimates provided by the carrier and can be affected by network or weather conditions.
  • Shipping charges are not refunded, except where the Australian Consumer Law requires it or where the error is ours.

4. Tracking and delivery

  • You will receive tracking by email or SMS when your order is dispatched.
  • You may choose Authority to Leave at checkout where the carrier offers it. If you do, the parcel may be left at your address without a signature.
  • Where signature on delivery is offered and selected, any fee is shown at checkout.
  • Some carriers require a street address and cannot deliver to a PO Box or parcel locker.
  • A large order may arrive in more than one parcel, each with its own tracking.

5. When risk passes

Until your order is delivered, loss or damage in transit is our responsibility. Risk passes to you when the carrier records delivery at your address, either by signature or, if you have chosen Authority to Leave, by delivery scan.

If the carrier confirms a parcel was lost before delivery, we will replace it or refund you.

6. Address accuracy and returned parcels

Please check your delivery address at checkout. We cannot guarantee changes once an order has been dispatched, and a carrier redirection may remove signature protection.

A parcel may be returned to us if the address is incorrect or incomplete, if delivery is refused, or if it is not collected. We will contact you to arrange redelivery, and further postage will apply. If you would rather the order was not resent, we will refund the price of the goods once they are back with us, less the shipping already paid and any return fee charged by the carrier.

7. Damaged, missing or incorrect items

If a parcel arrives damaged, an item is missing, or the wrong item was sent, please contact us within 24 hours of delivery, or within 24 hours of collecting the parcel if it was left under Authority to Leave or carded for collection. Send photographs of the packaging, the label and the item.

We ask for 24 hours because damage in transit is claimed against the carrier and the carrier's claim window is short. Telling us quickly is what allows that claim to be made. Contacting us later does not affect your rights under the Australian Consumer Law.

We will investigate with the carrier and provide the remedy required by the Australian Consumer Law.

8. Click and Collect, Knoxfield Victoria

Where Click and Collect is available, you will receive a notification when your order is ready. Bring photo identification and your order confirmation.

If an order is not collected, we will contact you before cancelling it and refunding the price of the goods.

9. Contact